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Help Centre

Keep play fun and within budget. You'll find these tools in your account settings, ready whenever you want them. For outside help, contact Gambling Therapy, ConnexOntario or the Alberta Health Services Addiction Helpline.

What do I get with the welcome bonus?

The minimum deposit is C$10. Wager your bonus funds 1x within 7 days. Slots count in full at 100%, video poker at 50%, RNG table games at 10% and live games at 0%.

How can I shut my account?

Open your account settings and choose the self-exclusion and account closure option. You can also email [email protected] and our team will close it for you.

Which studios run your live tables?

We run live games from Evolution, Playtech Live, Pragmatic Play Live and Authentic Gaming.

What are Victoria Originals?

Victoria Originals is our own collection of games, found only in our lobby. Open the Originals row to see the full list.

Which currency is my account in?

Every account is in Canadian dollars (CAD). You see deposits, bets and withdrawals in CAD.

Who can play?

You must be 19 or older and in a jurisdiction that permits online gambling. Your location gets checked before we accept your first deposit.

Which documents do you ask for?

Before your first deposit, we verify who you are and where you are. Usually that takes a government-issued photo ID and a recent document with your address. Bigger withdrawals can require more documents.

How do I keep my account safe?

Pick a strong password used nowhere else, and keep your login to yourself. Spot something odd? Email [email protected] straight away.

Do you charge fees?

Victoria Casino charges nothing to deposit or withdraw. Any charges from your bank or payment provider are their own.

Stay in control

  • Limits on deposits, wagers and stakes
  • Session time alerts plus in-game reality checks
  • Cooling-off periods: 24 hours to 6 weeks
  • Self-exclusion or closing your account for good
  • A self-assessment quiz to check your habits
  • ID and location checks completed before any deposit
  • Lowering a limit works at once; raising one takes 24 hours