Terms & Conditions
These terms cover everyone who opens a Victoria Casino account or places bets on our site. They apply from the moment you sign up and remain binding while your account stays open, even when you are not playing.
Acceptance
1.1 By registering, depositing or betting, you accept these terms. Don't accept them? Then don't open an account.
1.2 These terms work alongside our Bonus and Promotion Rules, Privacy Notice, About Cookies, Staying in Control, Protecting Minors and KYC & AML Policy pages.
1.3 Where a game screen or offer page states a more specific rule, that rule applies to that game or offer.
Changes
2.1 We update these terms whenever there are changes to our games, our payment methods or the applicable law.
2.2 Each updated version is posted here, showing its start date. Significant changes also reach you by email in advance.
2.3 If you keep playing once the new version takes effect, you accept it. Disagree? Stop playing and email us, and we will close your account.
Bonuses
3.1 Every bonus, free spin, prize game and Victoria Rewards benefit follows our Bonus and Promotion Rules.
3.2 On any bonus matter, the Bonus and Promotion Rules take priority over these terms.
Governing law
4.1 The laws of British Columbia and the federal laws of Canada apply to these terms and to your use of our site.
4.2 Disputes go to the courts of British Columbia, unless the law of your home province gives you a different forum.
4.3 We register players only where local rules allow it. Our age checks, identity checks and anti-money laundering procedures follow Canadian rules.
Prohibited conduct
5.1 You are not allowed to:
- run bots, scripts or any software that bets on your behalf;
- work together with other players or share information during a round;
- open or use more than one account;
- pay with a card, bank account or wallet belonging to someone else;
- exploit a fault, bug or pricing error;
- deposit or withdraw funds linked to crime or money laundering;
- abuse or threaten our team.
5.2 If we detect this conduct, we may void bets, cancel bonuses, hold back withdrawals and close your account. We inform the authorities when the law requires it.
Registration and accounts
6.1 One account per person. Any extra account is closed, and bonuses earned on it are cancelled.
6.2 When you register, give your real full name, date of birth, home address and email. Update these details in your account whenever they change.
6.3 Keep your password secret. Bets placed through your login count as your bets.
6.4 Under our KYC & AML Policy, we verify your identity and location ahead of your first deposit. We can ask for more documents whenever needed, for example before a withdrawal.
Eligibility
7.1 Minimum age to play: 19.
7.2 You must be physically in Canada, in a location where local law allows online casino play.
7.3 You must not be under an active self-exclusion with us.
7.4 If anyone under 19 opens an account, we close it, refund the deposits and void the winnings. See Protecting Minors.
Intellectual property
8.1 Victoria Casino or our licensors own our name, logo, site design, text and graphics. Game software is owned by its providers.
8.2 Use our site for personal play only. Copying, scraping, reselling or framing our content is not allowed.
Payments in and out
9.1 Every account is held in Canadian dollars (CAD).
9.2 Deposit with Interac e-Transfer, Mastercard, Apple Pay, Google Pay, Online Banking / Trustly, Instadebit or Neosurf. Minimum deposit: C$10.
9.3 Withdraw with Interac e-Transfer or Instadebit. Minimum withdrawal: C$100 (Interac/eCheck).
9.4 Maximum withdrawal: C$4,000 per Interac transaction; C$100,000 by bank transfer.
9.5 After checks are complete, most methods process payouts within 1 to 4 hours. Bank wire can need up to 12 hours.
9.6 We charge no fees on deposits or withdrawals. Any fee from an outside bank or wallet is a matter between you and that provider.
9.7 You may only use payment methods that belong to you. Where possible, withdrawals go back to a method you used before.
9.8 Set limits on deposits, wagers and stakes in your account. Lowering a limit applies instantly. Raising one takes 24 hours.
Liability
10.1 We run our site as available and do not promise it will be free of interruptions.
10.2 We are not responsible for losses from problems with your device or internet connection, or from outages beyond our control.
10.3 Our total responsibility to you is limited to the balance in your account at the time of the event.
10.4 This section does not remove rights you hold under Canadian consumer law.
Complaints
11.1 Email [email protected]. Give us your username, the game or payment concerned, the date and a clear explanation of the issue.
11.2 Keep screenshots or transaction references and attach them. They speed things up.
11.3 We investigate every complaint. Our decision arrives by email and explains the reasons.
Game rules
12.1 Each game contains its own rules, paytables and return figures. Please check them before playing.
12.2 RNG games settle every spin, hand and roll through a random number generator. Neither you nor we can influence the outcome.
12.3 Live games are broadcast from studios with real dealers running the tables. The result recorded by the studio system is final.
12.4 If a game malfunctions, every payout and play in the affected rounds is void. We refund the stakes from those rounds to your balance.
12.5 If you lose connection mid round, the round completes on our server and the result shows in your history.
Contact
13.1 Questions about these terms? Email [email protected].
13.2 Email us from the address registered to your account so we can link your message to it fast.