Staying in Control
Every Victoria Casino player is covered by this page. It takes effect once your account is opened and applies to all games, offers and devices you use with us.
Our Commitment
1.1 Slots, table games, live dealer games and our free daily prize game are entertainment you pay for. We never present them as a way to earn money, because they are not.
1.2 We give you direct control over your time and spend. You set the tools. We enforce them.
1.3 We accept players only from regions where local law permits online gambling. Our age checks, ID checks and anti-money laundering measures follow Canadian requirements.
1.4 We watch for risk signs like chasing losses, several deposits in one short session or a sudden spike in spending. When we see them, we email you and may set limits while we discuss the situation with you.
1.5 No offers and no Victoria Rewards messages go out to you during a self-exclusion or a cooling-off break.
Free Support
2.1 The organisations listed here offer free, confidential support to anyone who gambles, as well as to their relatives and friends:
- Internet Matters
- Alberta Health Services Addiction Helpline
- ConnexOntario
- Gambling Therapy
2.2 There is no need to let us know before you reach out to them, and your account can stay open while you do.
2.3 Reaching out early works. Talk to someone before a small problem grows.
Your Tools
3.1 You can access every tool below from your account. Most work instantly, with no need to contact us.
Deposit, Wager and Stake Limits
3.2 Deposit limit: caps the total you can add to your balance over a daily, weekly or monthly period you choose.
3.3 Wager limit: caps your total stakes across all games combined for the period you choose.
3.4 Stake limit: caps the amount you can place on any single bet or spin.
3.5 Once a limit is reached, that action is blocked until your chosen period ends. Set one limit or all three.
Reality Checks
3.6 Reality checks are pop-up alerts that stop play at intervals you set. Every alert displays how long you have played this session, along with your wins and losses. From there, you choose: continue or log out.
Time Alerts
3.7 Pick a time limit for each session. Once it runs out, we let you know and the choice to stop is yours.
Cooling-Off
3.8 Need a break? Lock your account for anything from 24 hours up to 6 weeks. During the lock, deposits and play are blocked and marketing stops.
3.9 A cooling-off break cannot be ended early. When the period runs out, your account reopens automatically.
Self-Exclusion
3.10 Self-exclusion is for players who want a longer block than cooling-off allows. Email us and tell us the period you want.
3.11 While excluded, your account stays locked, marketing stops and we will not reopen it early, even on request.
3.12 Any withdrawable balance is paid to your verified Interac e-Transfer or Instadebit account.
3.13 We also suggest adding gambling-blocking software to your devices and contacting one of the organisations named in section 2.
Account Closure
3.14 Want to leave for reasons unrelated to gambling harm? Email us and we shut the account down. If gambling is part of the reason, say so. We then treat it as self-exclusion so the account cannot be reopened by mistake.
Checking Identity and Location
3.15 Before your first deposit goes through, we confirm who you are and where you are, to make sure you live in an area we serve. This keeps under-age users out and blocks play from outside our coverage. Full details are on our KYC & AML Policy page.
Changing a Limit
4.1 Lower a limit: it applies instantly.
4.2 Increasing or removing a limit: this takes effect after 24 hours. Your existing limit applies in the meantime.
4.3 A pending increase can be cancelled any time before the 24 hours pass.
4.4 Cooling-off and self-exclusion periods cannot be shortened once set.
Minors
5.1 You must be 19 or older to play at Victoria Casino. No exceptions, and the free daily prize game is covered too.
5.2 Age is confirmed as part of the identity check before any deposit.
5.3 Is a laptop or phone in your home shared with a child? Log out every time you stop playing, and do not let the browser remember your password. Further guidance for parents and guardians is on our Protecting Minors page.
Self-Assessment
6.1 Take the self-assessment quiz from your account. The questions are short and direct, covering how you play, how much you spend and how much of your week goes on gambling.
6.2 Answer honestly. Your result is shown only to you.
6.3 Result points to a risk? Set a limit, contact one of the groups in section 2, or take a cooling-off break.
6.4 Retake the quiz whenever you like. Checking in regularly helps you spot changes early.
Contact
7.1 Want help with limits, breaks, self-exclusion or closing your account permanently? Email [email protected] and put Staying in Control as the subject so it gets to the right person fast.
7.2 Most tools work directly from your account, so you never need to wait for us to lower a limit.
7.3 Related pages: Terms & Conditions, Bonus and Promotion Rules, Privacy Notice and About Cookies.